Shipping Policy
Fast, Reliable Delivery Across the UAE
Shipping Coverage
We currently offer shipping within the United Arab Emirates only. For international shipping inquiries, please contact us directly.
Shipping Charges
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once processed, you will receive a confirmation email with tracking details when your order is shipped.
Delivery Timelines
Estimated delivery times across the UAE
Dubai
1–2 business daysAbu Dhabi & Sharjah
2–3 business daysOther Emirates
3–4 business daysPlease note: Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, public holidays, remote areas).
Additional Services
Order Tracking
Once your order has shipped, you will receive an email or SMS to monitor the status of your delivery.
Scooter Assembly
Most electric scooters are delivered fully assembled or with minimal setup required. Setup instructions included.
Delivery Method
Orders delivered via EVLAB directly to your doorstep. Please ensure availability for restricted access locations.
Failed Deliveries
Unsuccessful deliveries may incur additional re-delivery fees. Orders not accepted within 7 days may be canceled.
Important Notes
Please inspect the packaging upon delivery. If your product arrives damaged, notify us within 24 hours by emailing support@ev-lab.io.
Once a product is delivered and accepted, any damages incurred thereafter are not the responsibility of EV LAB.
Need Help?
For questions about shipping or delivery status, contact our support team